Virtual Mobile Manager

The Virtual Team to Manage your Mobile Network and Devices

Free up IT resources, regain control of costs, and boost productivity with Virtual Mobile Manager.

The virtual service that's empowering IT leaders to deliver world-class mobile services, technology and user support

What is Virtual Mobile Manager?

Acting as a direct extension of your own IT team; Virtual Mobile Manager (VMM) provides a one stop resource to support the management of your mobile network and device estate. 
Helping you to increase remote worker productivity, releasing your IT team from administration, whilst ensuring that your mobile costs, usage and data security remain under control.

What is Virtual Mobile Manager?

Acting as a direct extension of your own IT team; Virtual Mobile Manager (VMM) provides a one stop resource to support the management of your mobile network and device estate. 
Helping you to increase remote worker productivity, releasing your IT team from administration, whilst ensuring that your mobile costs, usage and data security remain under control.
Mobile Helpdesk

Our VMM Helpdesk team are on hand to help you quickly release your IT team from mobile device and network administration, ensuring your IT team can focus their time more productively.

Cost Control

VMM includes access to our industry leading Inview Mobile Reporting and Management Platform. Helping you to rapidly identify, reduce and control your mobile costs and usage. 

Expert Advice

Get direct access to industry experts who can help you to secure better outcomes on contract negotiations, provide up-to-date market intelligence and guide your team on investing in the latest technologies.

How does Virtual Mobile Manager work?

Designed specifically to complement IT teams that support remote workforces and locations. VMM is the complete mobile network and device management service.

As a fully managed service we can easily tailor our processes and service to best meet your needs, all for a fixed monthly cost.

Ideal for businesses that...

Ideal for businesses that...

What does Virtual Mobile Manager Include?

The service includes a comprehensive and tailored support package, offering management of all UK mobile networks and providers. As an independent specialist we can support your business whether you are already in a long term mobile airtime contract, or looking to negotiate your next contract.

All delivered by a named team, under one simple and transparent managed service agreement.

Mobile Helpdesk

Let Utelize’s VMM team help you to release your own IT team from day to day mobile network and device ordering and administration; so they can focus on more strategic projects and IT transformation.

With named support that’s specifically tailored to meet the needs of mid-market and large enterprise customers, we act as a direct extension of your own team, aligned to your own processes and preferences to help manage day-to-day mobile administration and orders.

Maintaining an accurate inventory of mobile devices, connections and users is an essential part of keeping mobile costs and security in check. With VMM, all mobile network and device orders are accurately updated in our Inview Mobile portal, and we’ll track your leavers and joiners data to ensure that your inventory is up to date and under control.

Our specialist team are familiar with all of the major mobile networks and providers, allowing us to effectively and efficiently process and track all of your mobile network and device orders through to completion.

With VMM we can provide our customers with optional device preparation to ensure that mobile phones and devices are shipped to users ready to use. We also provide an “in life” support service that includes allocated buffer stock to ensure availability of devices for new orders and replacements whenever they are required. 

Cost Control

Proactive mobile cost and usage management is at the heart of our VMM managed service; and to ensure our customers have total visibility of their mobile estate we provide access to our innovative “Inview Mobile” management portal. 

The Inview Mobile portal provides an easy to use platform for managing mobile costs, identifying any unused services, trend reporting, inventory management and exceptional usage management. The portal also supports mobile usage policy management, which we use to help our customers develop and test the right usage policies for their business and users.

To help keep your mobile costs optimised, our VMM service includes a monthly healthcheck review of your monthly billing by our analyst team – following which we’ll discuss any findings and recommendations on a scheduled monthly call. The healthcheck covers a range of key metrics and review areas including:

  • Exceptional Usage & Policy Issues – we’ll flag any excess usage or activity that’s creating out of bundle charges and recommend practical actions to help control costs
  • Inactive Services and Connections – we’ll track the use of all connections and recommend tariff changes, barring or cancellation actions where unnecessary costs are incurred
  • Data Management – we’ll track data usage based on agreed policies and monitor wider trends to ensure that your tariffs remain optimised to your level of data usage

Optimising and managing tariffs can require both short term tactical tariff changes as well as a more strategic approach to dealing with longer term changes in usage trends. As part of the VMM support service, we’ll help to identify any areas where tariffs and allowances can be optimised to reduce mobile costs or remove excess data charges. 

With an eye on the long term, we also monitor usage trends and provide guidance on where usage is likely to head over the coming years as business requirements change. With this profile and insight, we’ll help you to review requirements with vendors or support mid-term benchmarking and where appropriate look at changes to your overall tariffs and allowances to keep long term budgets under control.

For customers that require a greater level of control over their mobile data usage for both UK and Roaming usage on smartphones and tablets, the VMM service offers a range of monitoring and alerting services. These services can either be based on mobile network alerts and reporting services, or for real time management, we can deploy and manage independent solutions on employees’ devices via an on-device application and a central management portal. 

Our real time services and portal continuously monitor data usage across company devices and compares that data usage against pre-agreed allowances and policies. When these thresholds are breached, the services can send tailored SMS notifications to the user (and optionally to managers) or invoke pre-agreed restrictions to control usage.

Expert Advice

Negotiating the ‘right fit’ mobile contract that is both market competitive and also flexible enough to deal with unexpected changes in your mobile usage profile or estate can be a complex process. With 5G, Covid-19 and the mass migration to remote working, negotiating the right contract and terms has never been more important that it is today.

With VMM you’ll have inclusive access to our industry experts to help guide you through the different market options and commercial models. Helping you to secure the best value contract whilst reducing the procurement cycle to deliver quicker results.

As part of our service, you’ll automatically benefit from no charge telephone and video consultations with our specialists, with the option to engage dedicated support for projects as and when it’s required.

Upgrading and refreshing large numbers of business smartphones and tablets across your user base can be a resource intensive and expensive process, especially with Covid-19 restrictions . Our Device Staging and Project Support services are designed to provide your IT team with an experienced and dedicated team that can help to manage the refresh process, releasing your IT team to focus on strategic projects.

Our support can include wholesale device sourcing, fully managed device staging, full project management along with both zero touch and managed MDM enrolment. With Covid-19 we can offer direct delivery to end users or bulk delivery to your IT team.

Mobile devices and cloud services have now become the front line for access to your business services and data. Gaining visibility into the entire spectrum of mobile risks, deploying the right technology, ensuring device health and helping to protect your users, devices and data has never been more important. 

As a VMM customer, you’ll have access to independent expert advice and support to find the right technologies to secure your mobile devices and to ensure your users are able to work productively. Helping to build and tailor policies that can measurably reduce security threats from malware, corrupt Wi-Fi networks and phishing attacks whether they are invoked by email, SMS or social media applications. 

Our solutions can be seamlessly integrated into mobile management solutions.(e.g. Intune, Airwatch, MobileIron MDM) as well as being available on a standalone basis to protect MS Office 365 and Google G-Suite users on both corporate and BYOD devices.

There’s rarely a single network or technology that provides the best service for all users and business requirements. As a VMM customer, you’ll always benefit from proactive independent support no matter which mobile network you prefer to use.

However as a VMM customer you’ll also automatically gain access to our VMM Catalogue of pre-negotiated, flexible mobile network, device and security products and services.

As standard, catalogue network services come with 30-day terms and no spend and volume commitments, meaning they are ideal for temporary services or as a second network solution.

For smartphones and tablets, the catalogue, provides access to a wide range of devices, IT hardware and accessories from across a wide range of distributors and specialist resellers. For bulk orders of devices, services or connections, we can also request bespoke vendor pricing.

Any orders for services and devices from the VMM Catalogue can be placed via the VMM Helpdesk, and can be charged directly to your monthly managed services invoice.

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