Field Workers & Engineers

Delivering Enhanced Customer Service

Delivering Enhanced Customer Service

As organisations strive to deliver enhanced customer focussed services, the need for a well-connected field workforce has never been greater.

From healthcare professionals, to engineers and sales representatives, providing secure and consistent access to business resources, data and communication tools is critical to delivering excellent and responsive customer service. And when combined with the right digital technologies, the scope to improve productivity and reduce costs is significant.

The IT Challenges

IT Leaders are facing a wide range of new challenges when it comes to managing their field based workforce and IT:

Delivering high quality connectivity & end user support tailored to the needs of users across many locations.

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Providing stable, secure & high-speed remote access to company resources, servers & data.

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Deploying digital technologies & services that can streamline processes, enhance productivity & reduce costs.

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Ensuring that confidential data & mobile devices remain protected at all times.

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Making sure that mobile costs & usage don’t spiral out of control, at a time when budgets simply have to be met.

Empowering Secure & Productive Mobile Working

At Simovate we help Enterprise IT leaders to blend the right combination of 4G, 5G and IoT mobile networks with next generation data networking technologies to address these challenges. Inspiring new ways to achieve improved security and increase user productivity whilst retaining the flexibility to adapt to future changes within their firms. 

For corporate IT teams, our ‘plug and play’ mobile networking solutions are easy to deploy and can quickly enhance field worker connectivity. Delivering improved end user coverage that can also reduce business security risks, whilst providing IT teams with better control and visibility when it’s required.

By leveraging 4G, 5G and IoT network services from across all mobile networks, we can help IT teams to deliver high quality mobile connectivity that is tailored to the geographic location or needs of each user, instead of relying on the service of just one mobile network. All delivered as part of one managed service and contract.

Our managed services cover all UK networks, and we can also deliver innovative “Multi-Network” services that can access all UK networks on intelligent e-SIM, with a wide range of configurable data allowances. Our services can also be deployed across the EU/Europe without the need for bespoke configuration.

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By combining the right mobile network with the right networking devices and technologies, we can help IT teams to significantly enhance mobile signal where it’s poor (both at home locations and when travelling in the UK) to better meet the needs of end users and to keep them working productively.

And with private mobile networking, we can help IT teams to streamline support, invoke real-time network and performance monitoring and even remove the need for legacy technologies like VPN’s, to dramatically improve end user productivity.

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By applying security and management controls into both the network and device layers of our services, we can help IT teams to address the challenges of managing security and accessing corporate data in a range of innovative ways that are not possible with traditional mobile broadband and data services.

With both internet-based services and private mobile networking services (that bypass the public internet entirely) we can help your IT team to reduce mobile worker cyber & security threats, protect corporate and confidential customer data, whilst improving support for field workers and those in remote locations.

Tailored Next Generation Mobile Data Networks

Our services can be fully tailored to deliver the right combination of mobile networks, networking technologies and support to meet the different needs of your IT team and remote workers across your organisation
Combine Networks & Services

One-stop access to all UK and many international networks including our multi-network SIM, enabling tailored connectivity to ensure that the optimum coverage can be provided to each end-user based on their specific needs and geographic location.

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Proactive Tariff Management
Data allowances and tariffs are proactively managed and competitively priced, so that they can be easily aligned with the changing usage profiles and needs of your end users both in the UK and internationally.
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Data Usage Management
Our services can deliver near real time data and usage management with automated policy-based alerts to ensure mobile usage and costs remain under control with location based usage policies and alerts.
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Enhanced Security

Our services can be optionally configured to support private mobile networking – where data from end user devices and home locations is securely routed directly to your data centre without using the public internet or as an encrypted software defined service.

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IP Management
For IT teams that want greater levels of control and remote management, our services can incorporate public and private IP addresses to deliver enhanced network management and control.
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Plug & Play Solutions
Our flexible and fully managed mobile services allow Enterprise IT teams to rapidly deploy secure connectivity and services, which are ready to use out the box for mobile and field-based workers, with optional assisted set up services for users where support is required.

Want to learn more about our Simovate Services?

Download our Field Worker & Engineer brochure or contact us to arrange a discovery call


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