Case Studies
Mitsubishi Case Study
Inspiring Productivity
“The best supplier we have had. Not just across mobile… but anywhere.”
Justin O’Sullivan, CS Manager at Mitsubishi International Corporation (Europe) PLC
The Challenge
The situation Mitsubishi found themselves in
with their existing mobile services provider was
causing multiple headaches:
- Frequent domestic & international bill shock
- Limited online visibility of account activity and a poor user interface causing confusion over billing data
- Constant billing issues compounded by a poor standard of customer service, leaving account issues unresolved for prolonged periods
- A core group of company seconded employees who travelled globally across different business functions, needed greater flexibility in mobile activation & termination
- Anticipated cost savings failed to materialise, with overall costs actually increasing
The Solution
After review, it was clear that a managed service could help Mitsubishi to proactively address and mitigate future service challenges before they became a problem. We provided:
- In-month proactive monitoring and alerting to avoid future bill-shock
- A dedicated customer service desk to reduce internal time spent on mobile contract administration tasks
- Helped to automate internal document management tasks.
Service Benefits
Improved Productivity
and Flexibility
Through simplification of tariffs and alerting
Better Cost Control
Continuous achievement of predicted cost savings
Significant
Resource Savings
An additional 4 days per month saved on internal recharge administration
Timely and Effective
Implementation
Quick and seamless transition
Interested in Mobile Device Management
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Other Case Studies
Renishaw PLC, a UK-based engineering and technology company, faced rising costs from roaming and UK data usage. With multiple locations and a complex operational structure, they needed a solution to better manage their mobile data expenses and improve internal cost controls across their operations.
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- Learn the latest telecom expense management strategies
