HomeServe Case Study
Driving Value Through Smarter Device Management
“Utelize’s support has been integral to how we manage our mobile estate. From proactive MDM reporting to full lifecycle visibility, their service gives us confidence that devices are being used effectively and cost-efficiently..”
Bhavana Mistry, Head of IT Service Management
The Challenge
With over 2,000 active devices and a large field workforce, HomeServe required a streamlined and proactive way to manage devices across their estate.
Limited internal IT capacity meant they needed external support to ensure efficient device usage, maintain MDM compliance, and reduce wastage from unused tech.
Limited Internal
Resource
Managing a large and growing device estate with limited internal capacity to track usage and compliance.
Device Inactivity
& Wastage
Identifying and recovering underutilised or inactive devices to reduce wastage and optimise spend.
Deployment
Pressures
Coordinating major device rollouts efficiently without disrupting day-to-day IT operations.
The Solution
Utelize Mobile provides HomeServe with a comprehensive Device Lifecycle Management (DLM) service, covering:
MDM Reporting
Regular analysis of device activity against network records to flag underused or dormant devices.
Proactive Monitoring
Automated checks to track when devices were last seen and ensure policy compliance.
Device Projects
End-to-end support for major rollouts, including a recent 400-tablet deployment with full tracking via Utelize Mobile’s InView Platform.
Connectivity Management
Ongoing analysis and optimisation of mobile usage to identify and remove unused lines.
Service Benefits
Smarter Cost
Control
By optimising their mobile estate, HomeServe significantly reduced recurring costs and eliminated waste from unused connections.
Full Visibility of
Every Device
External support ensured efficient device usage, maintained MDM compliance, and reduced wastage from unused tech without overloading internal teams.
Fast, Hassle Free
Tablet Rollouts
Utelize prepared and deployed 400 fully configured tablets, freeing internal teams and ensuring smooth delivery to field staff.
Interested in a Managed Mobile Service
for your Support Service Business?
Mobile Network & Device Management
Device Lifecycle Management
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With a fixed delivery window and multiple depot destinations, the project required fast, large-scale device preparation and flawless execution – all without disrupting frontline services.
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