Go-Ahead Elizabeth Line Case Study
Delivering Mobility at Scale
“For our first project together, it couldn’t have gone any better.
Utelize were responsive and proactive. They kept the rollout on track, dealt with challenges calmly, and made a complex deployment run smoothly.”
Al Harvey, Head of IT Operations & Security
The Challenge
The Go-Ahead Group, a leading public transport operator, needed to rapidly deploy over 1,800 Apple devices to support operations across the Elizabeth Line.
With a fixed delivery window and multiple depot destinations, the project required fast, large-scale device preparation and flawless execution – all without disrupting frontline services.
Tight Delivery
Deadlines
The project had to be completed within a fixed four-week window, requiring careful planning and sustained high-volume output.
Complex Multi-Site
Logistics
Devices needed to be delivered across 10 different depots, each with varying requirements and points of contact.
Evolving
Requirements
Last-minute changes and shifting deployment needs required flexibility and fast turnaround from the project team.
The Solution
Utelize Mobile managed the end-to-end procurement, preparation and deployment of iPads and iPhones, including:
Device Configuration
Dual asset tagging, application of screen protectors, fitting of ruggedised cases, iOS updates, SIM/eSIM setup, and 80%+ battery charge.
Intune MDM Support
Collaborating with Go-Ahead’s IT team on testing and build, then creating & distributing setup instructions for end-users
Staged Delivery
The devices were shipped in 35 batches across 10 London-area depots within four weeks.
InView Inventory Management
Details of all devices were stored in Utelize Mobile’s InView portal providing full details and traceability for every device.
Service Benefits
Fast, Flawless
Rollout
1,800 devices delivered and operational in under four weeks - with zero post-deployment issues reported.
Reduced Internal
Burden
By outsourcing preparation and logistics, Go-Ahead’s internal teams were freed to focus on core project delivery.
Empowered Inventory
Management
Go-Ahead now has direct access to a detailed, searchable inventory via the InView platform - enabling them to track, manage, and reconcile devices across their estate with confidence.
Interested in a Managed Mobile Service
for your Transport Business?
Mobile Network & Device Management
Device Lifecycle Management
Other Case Studies
Stagecoach Group, one of the UK’s leading transport firms, wanted to deploy approximately 1,500 new tablets and software to enable its engineering team to deliver improved support to their fleet of over 8,000 buses and vehicles.
Stagecoach approached long-term partner Utelize to understand how they could overcome resource constraints and reduce capital expenditure for their tablet project.
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