Our services

Sustainable Mobile Device & Connectivity Management

Extend your IT team, reduce your carbon footprint and improve the return on your mobile telecoms budget with an independent and sustainable Enterprise Managed Mobility Service.

The Enterprise Managed Mobility Service with sustainability at its core

Utelize’s Enterprise Managed Mobility Service (EMMS) acts as a direct extension of our customers’ IT teams. We combine expert advice on mobile strategy and security with a range of proactive “in-life” support services that help our customers to create and deliver the right mobile network and device strategy for their business.

Our proven data-driven model starts by helping IT leaders to gain complete visibility of their mobile estate. Empowering them to quickly release IT resources and budget, and to reduce their carbon footprint by optimising device investment and removing wastage.

“Hybrid working, video, 5G and cloud-based communications tools are transforming how employees use their mobile devices. As a result, IT leaders need a robust mobile strategy that’s backed by flexible mobile contracts, scalable resources and a portfolio of mobile IT technologies to ensure they can meet the varied and changing needs of their users. Put simply, a ‘one size fits all’ model for mobile IT no longer works”

Matt Atkinson
Founder of Utelize

Strategy & Project Support

Pragmatic & Proven Models for Managing Mobility

As a Utelize customer you’ll gain direct access to industry experts and a project team who can help you to develop & deploy an effective and sustainable mobile device and network strategy for your business.

We’ll provide you with the market intelligence needed to achieve better outcomes on your mobile contract negotiations; up-to-date insights to help guide your team on investing in the latest technology, and the resources to ensure that new technologies are effectively deployed to your end-users.

As a Utelize customer you’ll gain direct access to industry experts and a project team who can help you to develop & deploy an effective and sustainable mobile device and network strategy for your business.

Our proven data-driven model starts by helping IT leaders to gain complete visibility of their mobile estate. Empowering them to quickly release IT resources and budget, and to reduce their carbon footprint by optimising device investment and removing wastage.

Upgrading and refreshing large numbers of business smartphones and tablets across your user base can be a resource intensive and expensive process, especially with remote working and field based employees.
Our Device Project Support Services are designed to provide your IT team with an experienced and dedicated team that can assist with the management and roll out of device refresh projects, helping to release your IT team to focus on strategic projects.

Our support can include advice and guidance on device strategy, configuration of MDM/UEM platforms to support streamlined deployments, as well as device sourcing and staging, all backed by dedicated project management. With hybrid working, we can also offer co-ordination of direct delivery to end users or delivery and distribution at corporate offices.

Mobile devices and cloud services have now become the front line for access to your business services and data. Gaining visibility into the entire spectrum of mobile risks, deploying the right technology, ensuring device health and helping to protect your users, devices and data has never been more important. 

As a EMMS customer, you’ll have access to independent expert advice and support to find the right technologies to secure your mobile devices and to ensure your users are able to work productively. 

Helping to build and tailor policies that can measurably reduce security threats from malware, corrupt home or public Wi-Fi networks and phishing attacks whether they are invoked by email, SMS or social media applications. 

Negotiating the ‘right fit’ mobile contract that is both market competitive and also flexible enough to deal with unexpected changes in your mobile usage profile or estate can be a complex process. 

With 5G, Covid-19 and the mass migration to remote & hybrid working, negotiating the right contract and terms has never been more complex and important than it is today.

With EMMS you’ll have access to our industry experts to help guide you through the different market options and commercial models. Using data-driven insights into the way your organisation uses mobile services, we’ll help you to optimise your mobile costs and create the right mobile strategy that aligns with your device refresh requirements. Helping you to secure the ‘right fit’ and best value contract for your business needs, whilst reducing the procurement cycle to deliver quicker results.

In-Life Support

Helping to Release your IT Team for more Strategic Work

One of our core roles at Utelize is to proactively support the day to day administration and management of your mobile network and device estate. Our EMMS helpdesk team act as a direct extension of your own IT team, helping you to free-up valuable IT resource, so your team can focus more of their time on strategic projects.

As part of the service we can look after mobile device preparation, network moves, adds and changes, usage alerts and provide support for managing end-user queries & faults.

One of our core roles at Utelize is to help our customers to release their own IT team from day to day mobile network and device ordering and administration, so they can focus on more strategic projects and IT transformation.

To achieve that, we provide named support and resources that are specifically aligned and tailored to meet the needs of each of our enterprise customers. Enabling our specialist team to act as a direct extension of your own team, aligned to your own processes and preferences to take care of day-to-day mobile administration and orders.

For many businesses the in-life processes surrounding device repairs, device inventory updates, leaver processes and the management of end-of-life recycling and certified data wiping often get forgotten with higher priority tasks.

However, when effectively managed, these processes put an end to paying for unused services, remove confidential corporate data from old devices and they help to ensure that leavers return company IT assets. Repurposing, repairing and recycling used devices also offers a more cost-effective solution than simply purchasing new devices every time a device is damaged or lost, and it’s also more environmentally friendly.

As part of our DLM services, we can take care of your in-life device management and recycling to help keep your estate optimised and e-waste free, whilst also helping to reduce investment in new devices. And with our Solar Learning Labs programme, you can also make a real difference in the developing world by gifting unwanted devices.

With EMMS, we provide our customers with a comprehensive support service for devices that can remove the requirement for in-house IT teams to source, prepare and manage mobile phones and tablets, ensuring devices are ready to ship to users at short notice.

Our comprehensive device lifecycle management service can support both device refresh projects as well as all day-to-day order management using dedicated buffer stock to ensure availability of devices for new orders and replacements whenever they are required.

Maintaining an accurate inventory of mobile devices, connections and users is an essential part of keeping mobile costs and security in check.

With EMMS, all mobile network and device orders placed via our team are accurately updated in our Inview Mobile portal, and we’ll also track your leavers and joiners data to ensure that your inventory is up to date and under control.

As part of the establishment process, we can also help to audit and cleanse existing inventory data, helping to remove unused services and update inaccurate information. 

Proactive Cost Control

Helping you to Optimise & Maintain Control of Mobile Costs & Usage

Utelize’s EMM Service is built on our industry leading Inview Mobile Reporting & Management Platform. Supporting all aspects of mobile network expense and device inventory management, helping to rapidly identify and correct billing & usage issues to ensure your mobile budget is kept under control.

We also use Inview’s advanced data analytics and insights to help IT leaders make better informed mobile technology investments and to develop effective mobile strategies.

Proactive mobile cost and usage management is at the heart of our EMM Service, and to ensure our customers have total visibility of their mobile estate we provide access to our innovative “Inview Mobile” management portal. 

The Inview Mobile portal provides an easy to use platform for managing mobile costs, identifying any unused services, trend reporting, device lifecycle and inventory management as well as exceptional mobile usage management. The portal also supports mobile usage policy management, which we use to help our customers develop and test the right usage policies for their business and users.

Optimising and managing tariffs can require both short term tactical tariff changes as well as a more strategic approach to dealing with longer term changes in usage trends. As part of the EMMS support service, we’ll help to identify any areas where tariffs and allowances can be optimised to reduce mobile costs or remove excess data charges. 

With an eye on the long term, we also monitor usage trends and provide guidance on where usage is likely to head over the coming years as business requirements change. With this profile and insight, we’ll help you to review requirements with vendors or support mid-term benchmarking and where appropriate look at changes to your overall tariffs and allowances to keep long term budgets under control.

To help keep your mobile costs optimised, our EMM Service includes a monthly healthcheck review of your monthly billing and usage by our mobile data analyst team – following which we’ll discuss any findings and recommendations on a scheduled monthly call. The healthcheck covers a range of key metrics and review areas including:

  • Exceptional Usage & Policy Issues – we’ll flag any excess usage or activity that’s creating out of bundle charges and recommend practical actions to help control costs
  • Inactive Services and Connections – we’ll track the use of all connections and recommend tariff changes, barring or cancellation actions where unnecessary costs are incurred
  • Tariff & Data Management – we’ll track data usage based on agreed policies and monitor wider trends to ensure that your data plans and tariffs remain optimised to your actual usage

For customers that require a greater level of control over their mobile data usage for both UK and Roaming usage on smartphones and tablets, the EMM Service offers a range of monitoring and alerting services. These services can either be based on mobile network alerts (where available) and unbilled usage reporting services, or for real time management, we can deploy and manage independent solutions on employees’ devices via an on-device application and a central management portal. 

Our real time services and portal continuously monitor data usage across company devices and compares that data usage against pre-agreed allowances and policies. When these thresholds are breached, the services can send tailored SMS notifications to the user (and optionally to managers) or invoke pre-agreed restrictions to control usage.

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