Device Lifecycle Management

Bringing together market leading mobile device sourcing, logistics, finance and project management

Release your IT team with the help of our Device Lifecycle Management Services.

Simplifying the deployment and management of mobile devices for end users can not only release IT teams for more strategic projects; however, it can also help to reduce business costs.  Utelize’s Device Lifecycle Management (DLM) services bring together market leading mobile device sourcing, logistics, finance and project management, to deliver a one-stop and  independent alternative to deploying and supporting device in-house.

The DLM service can support both “business as usual” orders for devices, repairs and replacement devices, whilst also being able to scale up to support larger projects which require bespoke support and more complex project management.

Our DLM Services explained

Utelize’s Enterprise Managed Mobile Services are modular and can be delivered either individually or as part of a tailored package to support all aspects of mobile management.

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1 | Planning & Design

In the planning phase we’ll fully review your requirements and work with your IT team to fully document and test all of the staging and preparation processes needed to ensure the consistent delivery of devices to your users and business.

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2 | Mobile Device Sourcing

As part of Device Lifecycle Management services, your business will automatically have access to our device sourcing service, with options for leasing & insurance. Alternatively our customers are welcome to source devices separately and simply deliver these to us for preparation.

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3 | Device Staging & Enrolment

With our tailored service we can prepare your mobile devices to any specification required, enabling your business to efficiently deliver “ready to use” devices to your users, along with any accessories and supporting information. Our service can also include end-user remote training videos and communications.

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4 | Delivery & Logistics

Our Device Lifecycle Management services offer a wide range of delivery options that can be combined to support a range of deployments. Our delivery options range from courier delivery to remote workers, through to fully branded VIP white glove and pop up “tech bar” options for on-site device distribution.

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5 | Inventory Preparation

In preparation for completion of the project, we’ll ensure that your IT team have an accurate and detailed inventory of all devices issued as part of the refresh project including where appropriate device IMEI and serial numbers, warranty information and allocated user details.

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6 | Project Handover

In the final stage of the project, we’ll complete a full project briefing with your IT team and transfer the final project inventory and updated process and deployment documents, to ensure your in house team are ready to pick up the “in-life” support for users.

Optional in-life device support
As part of our DLM service, customers can opt to include “in-life” support services. These services are ideally suited to IT teams that support significant numbers of remote and field workers; or where in-house IT resources can be deployed for more strategic projects.
The in-life support service is tailored to your business needs; however typically includes:
  • Ad-hoc device orders and device staging
  • Centrally managed buffer stock to ensure availability of devices for next day delivery
  • Inventory management
  • Management of field based device repairs (e.g. for replacement screens and batteries)
  • Return to base and warranty repairs
  • Insurance claim administration
  • Data erasure, trade in and recycling

By partnering with Utelize, you’ll immediately gain one-stop access to a specialist device team that can work as a direct extension of your IT team. Bringing additional resources, independent advice and access to a wide range of innovative mobile services and technologies. All backed by a tailored and proactive support service, that’s working in your business interests.

Want to learn more about our Device Lifecycle Services?

Download our brochure or contact us to arrange a discovery call
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    Combine networks on
    one contract

    Mobile coverage is always a challenge within business mobile estates, especially where your people are spread across multiple locations. However, running contracts with multiple networks typically increases costs, as well as placing an even greater administration and support burden on your IT team.

    At Utelize, we can provide both O2 and Vodafone connections on one simple contract, with one monthly bill. What’s more, all users benefit from the same great managed tariff, and where appropriate can share data across all users, regardless of which network they are on - helping to keep your people connected, and keeping your costs optimised.

    Cost control &
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    With larger mobile estates, it’s not a simple task to constantly monitor usage and costs. Frustratingly, most mobile networks deliberately only provide usage and billing data once a month, so more often than not, you don’t find out about excess data usage and charges or roaming bill shock, until it’s way too late to do anything about it.

    At Utelize, we monitor usage proactively across the month, helping to identify changes in usage patterns, or high roaming costs. Typically, we receive UK usage records the next working day, (and a few days later for roaming charges), and with our new DatAlert service we can provide the option for real time data usage alerts on users smartphones, helping to keep your costs in check.

    Proactively
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    Managing tariffs to avoid overspending is a complex and time-consuming challenge for businesses - and it’s almost impossible to predict in advance how much UK and roaming data you’ll use each month, let alone over the term of your mobile agreement. As a result, most businesses spend significantly more than they expect over the term of their mobile agreements, as their tariffs are often fixed up front and are rarely aligned to their actual usage profile.

    At Utelize, we’ve developed tariffs that are aligned and managed against your business usage profile for voice and data. As standard we include fair usage UK/EU calls & SMS (based on your current business usage profile) and a wide range of innovative data plans.

    Named support &
    24/7 helpdesk

    As the Utelize Managed Mobile Service is designed for mid-market and larger businesses, we can tailor our support to better meet your needs. All of our customers are assigned named support to help manage day-to-day activities. They’ll get to know your people, processes and preferences, so we can deliver the very best support to your IT team and users. Our core service can also be combined with our Device Lifecycle Management services to provide a more bespoke service.

    To ensure peace of mind, we can also provide a 24/7/365 helpdesk to enable lost and stolen devices to be reported at any time of the day – or night.

    Innovative corporate &
    "personally enabled" data

    If your business is like most, then your mobile data usage will vary significantly from month to month, and from user to user. It's also likely that you've had times when certain users exceeded allowances without knowing when tethering or downloading video.

    With Utelize, we can can offer traditional shared data plans where data allowances are shared across all connections. This sharing of data is ideal for "corporate use" and significantly reduces wastage from unused data, however we can combine these with "personally enabled" plans which are ideally for high consumption users. Our service includes proactive data usage monitoring and alerting as standard, with the option to include real time alerting with our DatAlert service.

    Simplified
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    Managing where and when your users will need access to their mobile devices and data is a complex challenge. Lock your devices and connections down too much, and your users can’t be productive; remove all controls, and you’ll likely experience regular roaming bill shock.

    At Utelize, we’ve developed a simpler approach to roaming that allows your users to work productively abroad, whilst keeping costs in check. EU roaming is included automatically and we offer fixed-cost voice and data roaming in over 100 of the most frequently visited countries outside the EU for just £5/day. We also offer bolt-ons that can be applied when your users go further afield and the option of real time alerting with our DatAlert service.

    Flexible minimum
    contract terms

    We live in challenging and uncertain times. Predicting how long you'll require each connection, or estimating how changes in mobile working will impact your mobile data consumption, seems like an excessively complex challenge.

    With Utelize's Managed Mobile Service we offer a 30-day minimum term for each connection and no spend commitment as standard on our network services, so you can more easily adapt to business changes. We simply ask that you maintain an agreed overall minimum level of connections on our service over the term of our agreement.

    Innovative
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    Traditionally, businesses have been tied to buying their mobile devices from the mobile networks using a ‘tech fund’. This model suits the networks, however, most businesses overpay using this model, and can make significant cost savings by sourcing devices directly from the market.

    At Utelize, we don't insist that our customers order their devices from us; however we do offer a wide range of innovative and cost effective options to purchase, finance, or even rent business smartphones and tablets. We can also provide extended warranty, managed repairs and end-of-life recycling and device trade in options.

    Informative
    management reporting

    Mobile coverage is always a challenge within business mobile estates, especially where your people are spread across multiple locations. However, running contracts with multiple networks typically increases costs, as well as placing an even greater administration and support burden on your IT team.

    At Utelize, we can provide both O2 and Vodafone connections on one simple contract, with one monthly bill. What’s more, all users benefit from the same great managed tariff, and where appropriate can share data across all users, regardless of which network they are on - helping to keep your people connected, and keeping your costs optimised.