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When it comes to mobile services, most businesses buy airtime and devices directly from the major mobile networks. For a small number of very large customers, the mobile networks will provide a dedicated mobile account team and on-site administrators, which can help to keep mobile administration under control. However, often that’s a chargeable service and…
Traditionally, businesses have purchased their mobile devices as part of their mobile network contract, typically using some form of ‘tech fund’, or ‘device subsidy’. This model has never really offered best value for the customer as it requires the cost of the airtime to be artificially inflated in the first instance to enable the ‘device…
Today’s budget (March ’17) included new provisions to remove the previous VAT rules, that currently mean that roaming calls (voice, data and SMS) originating outside of the EU are not charged with VAT. With effect from Aug ’17, VAT will now apply to all mobile charges regardless of whether calls originate in the EU or…
The unfortunate truth is that most telecoms providers are in commercial conflict with their customers’ best interests. Clearly they can’t tell you that, however, because the proactive management of telecoms always results in the removal of wastage and overspending – it naturally erodes supplier revenues and profits, often from the areas where they make the…
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