Follow the Utelize blog to get up-to-date insights on the telecoms market, and the latest news about us.
Today’s budget (March ’17) included new provisions to remove the previous VAT rules, that currently mean that roaming calls (voice, data and SMS) originating outside of the EU are not charged with VAT. With effect from Aug ’17, VAT will now apply to all mobile charges regardless of whether calls originate in the EU or…
The unfortunate truth is that most telecoms providers are in commercial conflict with their customers’ best interests. Clearly they can’t tell you that, however, because the proactive management of telecoms always results in the removal of wastage and overspending – it naturally erodes supplier revenues and profits, often from the areas where they make the…
The Consumer Rights Directive 2011/83/EU came into effect in June 2014. In short, it contained new regulations for the contact numbers that retailers make available to consumers for after-sales queries and complaints. In spite of these changes coming into effect nearly three years ago, many organisations are still operating customer service numbers that may be in breach…