About Utelize

Formed in 2012, Utelize was founded by Matt Atkinson and Kevin Steed.

Matt and Kevin have worked in the telecoms industry since the 1990’s. Both within the industry in commercial analyst and billing management roles and as procurement & technology consultants working for large enterprise organisations. They have also been founders and investors in a range of telecoms related businesses.

Jointly they’ve helped hundreds of IT decision makers avoid the pitfalls that come with negotiating mobile and fixed line telecoms contracts. Their work has identified and recovered many millions in telecoms billing errors, excess spending and wastage. From these savings, they then helped their customers to invest in new technologies and services that have streamlined support and transformed business and remote worker productivity.

Matt summarises the telecoms market and customer challenge as follows: 

“In the many years that we’ve spent helping businesses to manage telecoms, the one and only constant that we’ve seen is that many telecoms networks and providers simply don’t proactively look after their customers or even try and work in their interests. Working in the industry we’ve seen first hand hand how some networks and providers will use every trick possible to make hidden margins from their customers, once they have them locked into an agreement. 

From delayed renewal negotiation tactics, incorrectly applied tariffs and making extortionate profits from data usage issues and roaming bill shock, through to penalising customers for making necessary mid-term contract amendments to meet their changing business requirements. These are just few of the customer complaints that we regularly hear from IT leaders, however above all of these, poor service and failure to deliver the promised benefits seem to be the most common.”

As it became clear that mobile would become the primary way of working for the majority of business workers, Matt and Kevin decided to form Utelize. Their aim was to create a new type of service provider that would, in Kevin’s words, “actually care about its customers, does the right thing and continuously strives to deliver better services!”.

The business has grown since then and was recognised in 2015 as an Everline Future 50 company (highlighting future potential high growth technology businesses).

We were delighted to also be recognised in this year’s Financial Times List of Europe’s 1000 Fastest Growing Companies (2020).

In 2019, we successfully applied to become a cohort member in the technology accelerator BetaDen. Where we have been busy developing our new Simovate range of next generation mobile networking products for remote workers and other business applications, closely linked to the Worcestershire 5G Test bed, where innovative new 5G and IoT solutions are being tested and developed. 

Today we support a varied and growing number of well known mid market and enterprise brands. These include HomeServe, Stagecoach and Mitsubishi Corporation as well a number of specialist partners including our strategic partners at Mobliciti; who trust us to deliver excellent value, objective and plain speaking advice and above all proactive service and support.

Watch our short video on managing telecom services with Utelize

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Combine networks on
one contract

Mobile coverage is always a challenge within business mobile estates, especially where your people are spread across multiple locations. However, running contracts with multiple networks typically increases costs, as well as placing an even greater administration and support burden on your IT team.

At Utelize, we can provide both O2 and Vodafone connections on one simple contract, with one monthly bill. What’s more, all users benefit from the same great managed tariff, and where appropriate can share data across all users, regardless of which network they are on - helping to keep your people connected, and keeping your costs optimised.

Cost control &
data usage management

With larger mobile estates, it’s not a simple task to constantly monitor usage and costs. Frustratingly, most mobile networks deliberately only provide usage and billing data once a month, so more often than not, you don’t find out about excess data usage and charges or roaming bill shock, until it’s way too late to do anything about it.

At Utelize, we monitor usage proactively across the month, helping to identify changes in usage patterns, or high roaming costs. Typically, we receive UK usage records the next working day, (and a few days later for roaming charges), and with our new DatAlert service we can provide the option for real time data usage alerts on users smartphones, helping to keep your costs in check.

Proactively
managed tariffs

Managing tariffs to avoid overspending is a complex and time-consuming challenge for businesses - and it’s almost impossible to predict in advance how much UK and roaming data you’ll use each month, let alone over the term of your mobile agreement. As a result, most businesses spend significantly more than they expect over the term of their mobile agreements, as their tariffs are often fixed up front and are rarely aligned to their actual usage profile.

At Utelize, we’ve developed tariffs that are aligned and managed against your business usage profile for voice and data. As standard we include fair usage UK/EU calls & SMS (based on your current business usage profile) and a wide range of innovative data plans.

Named support &
24/7 helpdesk

As the Utelize Managed Mobile Service is designed for mid-market and larger businesses, we can tailor our support to better meet your needs. All of our customers are assigned named support to help manage day-to-day activities. They’ll get to know your people, processes and preferences, so we can deliver the very best support to your IT team and users. Our core service can also be combined with our Device Lifecycle Management services to provide a more bespoke service.

To ensure peace of mind, we can also provide a 24/7/365 helpdesk to enable lost and stolen devices to be reported at any time of the day – or night.

Innovative corporate &
"personally enabled" data

If your business is like most, then your mobile data usage will vary significantly from month to month, and from user to user. It's also likely that you've had times when certain users exceeded allowances without knowing when tethering or downloading video.

With Utelize, we can can offer traditional shared data plans where data allowances are shared across all connections. This sharing of data is ideal for "corporate use" and significantly reduces wastage from unused data, however we can combine these with "personally enabled" plans which are ideally for high consumption users. Our service includes proactive data usage monitoring and alerting as standard, with the option to include real time alerting with our DatAlert service.

Simplified
roaming charges

Managing where and when your users will need access to their mobile devices and data is a complex challenge. Lock your devices and connections down too much, and your users can’t be productive; remove all controls, and you’ll likely experience regular roaming bill shock.

At Utelize, we’ve developed a simpler approach to roaming that allows your users to work productively abroad, whilst keeping costs in check. EU roaming is included automatically and we offer fixed-cost voice and data roaming in over 100 of the most frequently visited countries outside the EU for just £5/day. We also offer bolt-ons that can be applied when your users go further afield and the option of real time alerting with our DatAlert service.

Flexible minimum
contract terms

We live in challenging and uncertain times. Predicting how long you'll require each connection, or estimating how changes in mobile working will impact your mobile data consumption, seems like an excessively complex challenge.

With Utelize's Managed Mobile Service we offer a 30-day minimum term for each connection and no spend commitment as standard on our network services, so you can more easily adapt to business changes. We simply ask that you maintain an agreed overall minimum level of connections on our service over the term of our agreement.

Innovative
device sourcing

Traditionally, businesses have been tied to buying their mobile devices from the mobile networks using a ‘tech fund’. This model suits the networks, however, most businesses overpay using this model, and can make significant cost savings by sourcing devices directly from the market.

At Utelize, we don't insist that our customers order their devices from us; however we do offer a wide range of innovative and cost effective options to purchase, finance, or even rent business smartphones and tablets. We can also provide extended warranty, managed repairs and end-of-life recycling and device trade in options.

Informative
management reporting

Mobile coverage is always a challenge within business mobile estates, especially where your people are spread across multiple locations. However, running contracts with multiple networks typically increases costs, as well as placing an even greater administration and support burden on your IT team.

At Utelize, we can provide both O2 and Vodafone connections on one simple contract, with one monthly bill. What’s more, all users benefit from the same great managed tariff, and where appropriate can share data across all users, regardless of which network they are on - helping to keep your people connected, and keeping your costs optimised.